HEALTH, PURPOSE & IMPACT

Category: Leadership (page 3 of 3)

Six Ways HR Leaders Can Become More Effective Business Partners (‘The Talent Masters’)

From the book, The Talent Masters by Bill Conaty and Ram Charan.

1. Understand your business and industry dynamics

  • Financials and key operating levers that affect your business

2. Build your HR vision and strategies around the business model

3. Become problem solvers versus problem identifiers

  • Remove issues from the plate instead of adding to the existing pile

4. Take your work seriously, but don’t take yourself too seriously

  • Stay cool/provide a sense of balance and calm in the storm

5. Have the personal independence, self-confidence, and courage to push back or challenge the system when necessary

  • Don’t salute every command..But pick your spots.
  • Stay true to your personal values and convictions, those moments can make or break your career.

6. Never forget why you’re at the table

  • Obligation to balance strong business partnership role with employee advocacy role
  • People implications of decisions
  • Never forget the “human” in human resources

Notes on ‘Leadership’ from the book, “True North” by Bill George

I recently finished reading the book, “True North” by Bill George, former CEO of Medtronic. It was a great learning experience because it relates directly to real life experiences and shares the wisdom of over 125 leaders with varied experiences. I started consolidating some profound notes and felt they had to be shared. Here we go!

True North is the internal compass that guides you successfully through life. It represents who you are as a human being at your deepest level. It is your orienting point – your fixed point in a spinning world – that helps you stay on track as a leader. Discovering your True North takes a lifetime of commitment and learning.

* The difference with authentic leaders lies in the way they frame their stories. Their life stories provide the context for their lives, and through them they find their passion and inspiration to make an impact in the world.

* ..the worst thing people can do is to manage their careers with a career map…being flexible and venturesome in stepping up to unexpected opportunities..

* Your development as a leader is not a straight line to the top but a journey filled with many ups and downs.

Ann Fudge (Young & Rubicam CEO): “Don’t worry about the challenges. Embrace them. Go through them even if they hurt. Tell yourself, there is something to be learned from this experience. I may not fully understand it now, but I will later. It’s all part of life, and life is a process of learning. Every challenging experience develops your core of inner strength, which gets you through those storms. Nothing worth doing in life is going to be easy………Leadership is leaving something lasting, whether it is how you treat people or how you deal with a problem.”

Jeff Immelt (GE): “Nobody wants to be around somebody going through a low period. In times like that you’ve got to be able to draw from within. Leadership is one of these great journeys into your own soul.”

* The key to learning from failure is to avoid denial and be honest with yourself.

Mike Baker (Arthrocare): What matters is not how often you have been on the canvas, but whether you get up, how you get up, and what you learn from it.

* The role of leaders is not to get other people to follow them but to empower others to lead. They cannot elicit the best performance from their teams if they are in the game primarily for themselves. In the end, their self-centeredness keeps other people from leading.

* When you become a leader, your challenge is to inspire others, develop them, and create change through them…Only when leaders stop focusing on their personal ego needs are they able to develop other leaders.

* Your journey to leadership is likely to take many unexpected turns. Life is full of challenging situations, including ethical dilemmas, midcourse career changes or burnout, seemingly intractable interpersonal challenges with colleagues, marriage and family issues, failures and loneliness. At times, you may feel you are losing your way or have gotten off course..Getting back on track alone is very difficult. That is when you most need your support team.

* Have you defined what success means for you and for your life? Unless you have thought through the answer to that question, you are at risk of letting others define success for you or trying to keep up with their definitions of success.

Ann Moore, CEO of Time, Inc.: “Follow your compass and not your clock.”

Andrea Jung, CEO of Avon: …Achievement was less about getting all A’s and more about trying.”

Anne Mulcahy, ex Chair & CEO, Xerox: “I get things done by identifying with the people in the company and by trusting them. I care most about building a good team to lead the company.”

* Feelings of despair among leaders are quite common, but most do not have the courage to admit it. In times like these, you need the support of your colleagues.

Some of the things leaders do to gain the respect of their colleagues:
* Treating others as equals.
* Being a good listener.
* Learning from people.
* Sharing life stories.

Empowering people to lead:
* Showing up
Showing up at important events or at unexpected times means a great deal to people and enables them to see their leaders as real people.
* Engaging people
The most empowering leaders are those who engage a wide range of people. That means being with them face-to-face….and being open and vulnerable with them.
* Helping teammates
Merck CEO Roy Vagelos: “People love to have involvement of the leader. They feel you want to help them and are part of the solution.”
* Challenging Leaders
Often, the most empowering response is to challenge people’s ideas, to ask why they are doing something a particular way, and to help them sharpen their ideas through dialogue.
*Stretching People
Most people want to be stretched in assignments that enable them to develop. The leader’s key is to sense when people are ready for such challenging experiences. Yet it is also important for your team to know that you will be there to support them if necessary. Just knowing you have support from your leaders if things go wrong is very empowering. It enables you to recognize that you will not be hung out to dry, so you can take on stretch goals and significant challenges without the fear..
* Aligning Around a Mission
Individuals usually have their own passions that drive them. If the leaders can demonstrate how they can fulfull their purpose while achieving the organization’s mission, the alignment can occur.

As you think about your leadership style and power, ask yourself these questions:
* Is your leadership style consistent with your leadership principle and values? Is it even inconsistent?
* How do you adapt your style to the circumstances facing you and to the capabilities of your teammates?
* How do you optimize the use of your power in leading others?

* If you simply adopt an organization’s normative style or try to emulate someone else’s style, your lack of authenticity will show through. Under pressure and stress, leaders tend to revert to their least attractive styles – from being highly directive or passive aggressive to completely withdrawn.

* Authentic leaders understand they need power to get things done, but they learn to use it in subtle ways. They prefer to persuade others to adopt their point of view or to build a consensus rather than forcing subordinates to go along with them. In so doing, they win trust, loyalty and support of their teammates. That in turn leads to better decisions and a higher level of commitment to shared goals.

* In leading, you must always understand the situation in which you are operating, as well as the performance imperative. You should also think carefully about the kind of relationship (dependent, independent, interdependent) you want to have with your teammates and what type of relationship will enable your team or organization to achieve its business imperatives.

You cannot find the fulfillment of leadership by observing leaders from the sidelines…You have no choice but to get in there and get your face marred by dust and sweat and blood. That is what life and leadership are about…The fleeting symbols of external gratification will vanish like the wind. What will remain are the memories.

How We Manage Through Tough Times, As Individuals & Leaders

This is my first blog post since March. I’ve been thinking a lot during the past few months about leadership during tough times and our own individual behaviors. Many of these thoughts come from my observations, experiences and are relevant to what’s happening in the world today.

It is during tough times that we get tested personally on multiple fronts:
* Our core values.
* Our emotional intelligence.
* How we care about, treat and support our key stakeholders – both in personal and professional lives.
* How well we prepare for the future (will be ready to run at high speed when things get better?) – both mentally and physically.
* Most importantly, our perseverance and ability to rebound from tough situations.

As we know, life consists of ups and downs. We’ll live in a fool’s world, if we believe things will continue to be good or bad. Additionally, there will always be some things that worry us. Kahlil Gibran’s quote is so good to remember, especially during tough times – “Your living is determined not so much by what life brings to you as by the attitude you bring to life; not so much by what happens to you as by the way your mind looks at what happens”.

What really matters is that we don’t lose focus during the tough times, fight adversity with “stubborn perseverance”, refuse to give up and work towards possible solutions.

From a leadership perspective, some of the most important behavioral things that a leader can do during very difficult times is not just be realistic but more importantly followup the realism with encouraging the organisation and being optimistic about future potential. Optimism is contagious when it comes from a trusted individual. Being a ‘cheer’leader and building focus, energy level and high hopes for the future are equally important elements. Most times, the followers feed on the energy of their leaders. This is of course not easy to do as leaders themselves will be going through a tough phase. Leaders should always remember that every single move, especially during tough times is keenly observed by the rest of the organisation. What they do, talk about, and how they behave have a big impact on the organisation.

In the long run, leaders leave a legacy and are more remembered for how they got things done, not just what. I strongly believe that in today’s world, without the first, the second is not sustainable.

Authentic Leadership

Just finished reading the book, ‘Authentic Leadership’ by Bill George, former Chairman and CEO of Medtronic.

Here’re some great inputs from the book:

* Authentic leaders are guided by qualities of the heart, by passion and compassion, as they are by qualities of the mind. Others follow them because they know where they stand.
* The one essential quality a leader must have is to be your own person, authentic in every regard. Being your own person is most challenging when it feels like everyone is pressuring you to take one course and you are standing alone.
* It is important that you develop a leadership style that works well for you and is consistent with your character and your personality. Over time you will have to hone your style to be effective in leading different types of people and to work in different types of environments.
* Being true to the person you were created to be means accepting your faults as well as using your strengths.

Authentic leaders demonstrate five qualities:
1. Understanding their purpose: Passion
2. Practicing solid values: Behavior
3. Leading with heart: Compassion
4. Establish connected relationships: Connectedness
5. Demonstrating self-discipline: Consistency

Acquiring the five dimensions is not a sequential process; rather, leaders are developing them continuously throughout their lives.

* At some time in your journey you, too, may find yourself in a crucible that tests you to your limits. In this crucible you learn who you really are and what you want to become. Having survived, you will know that indeed you can take on any challenge and come out of it a better person for the experience.
* Leading an authentic life requires openness to all that life has to offer and a willingness to go with the flow of life.
* There are simply no shortcuts to creating long-term shareholder value. Sustainable growth cannot be achieved by a series of short-term actions. Real value can only be created by the hard work of dedicated, motivated employees that develop innovative products and services, establish intimate customer relationships, and build organizations over an extended period of time.
* The key is having people around you who complement your weaknesses and make up for your lack of experience.
* To overcome the many barriers to market leadership, it takes leadership committed with passion for its mission, with a singular focus and commitment to succeed.
* Innovations result from employees with a passion to make a difference in the lives of their customers. By appealing to the hearts of employees, leaders can aspire them to creative results.
* Companies that put their customers first and empower their employees to serve them will inevitably provide greater growth in shareholder value than those corporations that focus primarily on getting their stock price up.
* As a leader, you have the task of engaging the hearts of those you serve and aligning their interests with the interests of the organisation.

Making a difference in the lives of others can bring unlimited joy. Leading a life of significant service can bring unlimited fulfillment. Sharing yourself with others authentically can bring unlimited love.

‘Leading By Principles’ from Lou Gerstner’s “Who Says Elephants Can’t Dance?”

I was recently reviewing some of my previous notes and came across these principles from Lou Gerstner’s book (that describes the fascinating turnaround of IBM). The book is a must-read for anyone interested in organizational success. These principles seem to be highly relevant for any organization even today.

1. The marketplace is the driving force behind everything we do.
2. At our core, we are a technology company with an overriding commitment to quality.
3. Our primary measures of success are customer satisfaction and shareholder value.
4. We operate as an entrepreneurial organization with a minimum of bureaucracy and never ending focus on productivity.
5. We never lose sight of our strategic vision.
6. We think and act with a sense of urgency.
7. Oustanding, dedicated people (constructive impatience) make it all happen, particularly when they work as a team.
8. We are sensitive to the needs of all employees and to the communities in which we operate
.

According to Lou, the FUNDAMENTALS for successful executives are:
1. They’re focused.
2. They’re superb at execution.
3. They abound with personal leadership.

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