{"id":343,"date":"2014-08-11T05:11:28","date_gmt":"2014-08-11T05:11:28","guid":{"rendered":"http:\/\/www.tojoeapen.com\/blog\/?p=343"},"modified":"2016-12-24T07:04:10","modified_gmt":"2016-12-24T07:04:10","slug":"feeling-stuck-in-the-middle-life-in-middle-management","status":"publish","type":"post","link":"https:\/\/tojoeapen.com\/blog\/feeling-stuck-in-the-middle-life-in-middle-management\/","title":{"rendered":"Feeling Stuck In The &#8220;Middle&#8221;? Life In Middle Management&#8230;"},"content":{"rendered":"<div title=\"Page 13\">\n<p>Middle managers are a very interesting group for study in any organization. \u00a0From various conversations and experiences, I&#8217;ve observed multiple\u00a0challenges\u00a0and frustrations\u00a0faced by this group. \u00a0They seem to hold\u00a0a lot of power, influence and operational responsibility in the organization but there are frustrations from different directions.<\/p>\n<p>Many experts in recent years have called for a radical rethink of how organizations are structured, doing away with traditional corporate hierarchies and suggest that middle management is not helping and holding organizations back. \u00a0Some have even advocated doing away with middle management. \u00a0During many reorganizations or restructuring programs in organizations, &#8216;delayering&#8217; the organization is one of the top principles adopted.<\/p>\n<p>There have been discussions on\u00a0&#8220;Is It Time To Abolish Middle Management?&#8221;, &#8220;Are Middle Managers Becoming Obsolete?&#8221;, and &#8220;The End of Middle Managers&#8221;. \u00a0In India, there have been concerns about\u00a0creation of a mid-level that don&#8217;t possess the required competencies because of lack of experience, improper skill-building and almost negligible grooming by seniors. \u00a0A 2014 report by the Australian Institute of Management indicated that middle managers are underperforming\u00a0and\u00a0organizations have promoted technical specialists to middle management ranks without investing\u00a0sufficiently in developing the leadership and management skills. \u00a0An Accenture post earlier this year stated that If IT has displaced middle managers in the information flow, digital obliterates the hierarchy they call home. \u00a0According to them, there is a silent crisis in most organizations &#8211; too many administrators and not enough real managers. \u00a0In short, middle managers are in the limelight and their activities and value to organizations are under the microscope.<\/p>\n<p>A 2010 Boston Consulting Group &amp; World Federation of People Management Associations\u00a0paper reported that middle managers are critical to improving overall employee engagement and corporate performance. \u00a0They act as a bridge between top managers and team members. \u00a0Though they see the vision at the top of the organization and the pain at the bottom, they frequently do not have the support of senior management or effective levers to do their jobs and provide assistance to their employees.<\/p>\n<p><strong>Who are middle managers?<\/strong><br \/>\nA\u00a0logical way of defining middle managers is to identify the group between senior and front-line managers in the organisational hierarchy. \u00a0Middleness can have several dimensions: middle of a command hierarchy; middle in terms of time-scale and scope of decision between strategic and routine supervision; middle in terms of organizational impact.<\/p>\n<p>How\u00a0could we address some of these issues, at the individual and organizational level?<\/p>\n<p><strong>At the organizational level:<\/strong><\/p>\n<p>The BCG\/WFPM study advocated:<\/p>\n<ul>\n<li>\u00a0Delayering the organization and creating larger exciting roles for middle managers, in order to remove the barriers that frustrate them and encourage initiative.<\/li>\n<li>Empowering managers to act by giving them levers and authority to succeed, but making sure they understand what is required of them.<\/li>\n<li>Accelerating leadership skill development.<\/li>\n<\/ul>\n<p>Managing time and priorities are normally the most difficult aspects for this group. \u00a0As a result of round the clock\u00a0operational and team\u00a0responsibilities, they find very little time for their own development which holds valuable impact for their stakeholders.<\/p>\n<p>Becoming a middle manager often involves a significant shift in mindset from personal achievement to gauging success based on the accomplishments of a team (Refer recent post on &#8220;<a href=\"http:\/\/www.tojoeapen.com\/blog\/leadership-transitions-in-organizations-missed-opportunities-lots-of-pain\/\">Transitions<\/a>&#8220;). \u00a0Experts have suggested that the\u00a0biggest leadership training impact may come from blending experiential on-the-job learning, coaching and feedback with formal classroom training. \u00a0This group could benefit a lot from coaching and mentoring &#8211; due to the thinking space that is normally hard to come by due to constant operational pressures, multiple topics that they may feel insecure or uncertain to discuss with\u00a0their leaders and high stress in juggling multiple responsibilities professionally and personally. \u00a0The need for active dialogue, support and empowerment from senior leadership is high. \u00a0Senior leaders can also help build clarity in\u00a0expectations. \u00a0HR teams can also play a key role in facilitating development and communication channels.<\/p>\n<p>Mastering the\u00a0art and science of managing talent\u00a0needs to include a combination of multiple structured learning\/development modes and cycles. \u00a0One may say this is not rocket science. \u00a0I heard a rocket scientist remark recently that rocket science was easier compared to managing people. \u00a0It is extremely important to not underestimate this aspect.<\/p>\n<p><strong>At the individual level:<\/strong><\/p>\n<p>If you&#8217;re a middle manager, you have to take the responsibility for your own development and success.<\/p>\n<p>In between all these discussions of streamlining, restructuring and even doing away with middle managers, it is quite obvious that middle managers hold the potential to add a lot of value to organizations. \u00a0Even Google found with the help of analytics that middle managers do matter.<\/p>\n<p>What could be\u00a0some development targets, irrespective of the organization or technical nature of one&#8217;s\u00a0role?<\/p>\n<p>It is advisable to start working on developing one&#8217;s own leadership skills, mindset and behaviors in the early stages, utilizing multiple avenues. \u00a0The earlier one can build self awareness and emotional intelligence capabilities, the better. \u00a0The journey\u00a0to leadership maturity has to start early\u00a0(Check out References- video of Dr. Dave Ulrich defining the Leadership Code). \u00a0Getting selected to a leadership position would be excellent but an unprepared and immature\u00a0leader can create a lot of damage to his or her reputation, an organization, careers and lives of many capable individuals.<\/p>\n<p>The BCG\/WFPM paper states that middle managers must be effective communicators, implementors and trust builders. \u00a0They will focus on outcomes, not overmanaging. \u00a0Middle managers need to be able to understand the corporate vision and strategy. \u00a0They must know how to develop and motivate their staff. \u00a0Related skills that seem to stand out are communication skills, ability to build trust, credibility, empowerment, execution\/implementation, high performing teams and organizations.<\/p>\n<p>Lynn Isabella, an associate professor at the University of Virginia Darden School of Business writes\u00a0that the role of translator is a new leadership paradigm for middle managers. Being a translator means being an interpreter. \u00a0A huge advantage of being a middle manager\u00a0is access to those in the organizational trenches. \u00a0They need to speak the language of top management as well as that of others lower down in the company. They need to understand strategic thinking and the language of finance, accounting, marketing, operations and human resources.<\/p>\n<p>Periodic conversations\u00a0with individuals from various backgrounds\u00a0and\u00a0different\u00a0stakeholders will help a lot. \u00a0How many middle managers do we normally see so\u00a0busy and caught up with their work, that they have no time\u00a0for any conversation outside their own delivery? Building a diverse network could also result in a healthy support group.<\/p>\n<p>According to Accenture, a\u00a0middle manager of the future will know\u00a0how the company wins at a conceptual and customer level. Making money is one thing, knowing how and why you make money gives you the ability to make even more. There will be recognition regarding the difference between critical and commodity capabilities.<\/p>\n<p>Prioritizing and right judgment\/decision making become very important skills\u00a0to develop. \u00a0Middle managers play an important role in developing future talent, leadership and in determining the quality of the\u00a0work environment through their behaviors and practices. \u00a0How would you want\u00a0to feel during most of your\u00a0time awake in life &#8211; at work with your colleagues or stakeholders?<\/p>\n<p>It may also\u00a0be a time in the career when comfort zones may look very attractive and there is a reluctance to take on risks or different assignments. \u00a0In today&#8217;s changing world, if you are not taking on challenges of different nature and complexity levels, the risk of becoming a &#8216;sitting duck&#8217;\u00a0for future reorganization\/restructuring efforts is high. \u00a0Worse still, would be to look back and think where or how my uneventful last ten years of life went?<\/p>\n<p>The writing on the wall seems to be clear. \u00a0There will\u00a0be fewer middle managers in the future and they will have\u00a0more challenging requirements, competencies and responsibilities. \u00a0Some organizations may experiment successfully with none, which may depend on factors like size, scope, type of work, industry etc.<\/p>\n<p>Hopefully, reading this will trigger ideas on\u00a0focus areas\u00a0for your development as a middle manager.<\/p>\n<p>I wish you meaningful growth and success.<\/p>\n<p><strong>References:<\/strong><\/p>\n<ul>\n<li>The contingent role of management and leadership development for middle managers, Patrick McGurk, London School of Economics &#8211;\u00a0http:\/\/etheses.lse.ac.uk\/277\/1\/McGurk_The%20contingent%20role%20of%20.pdf<\/li>\n<li>Is It Time To Abolish Middle Management? &#8211; http:\/\/www.psychologytoday.com\/blog\/wired-success\/201403\/is-it-time-abolish-middle-management<\/li>\n<li>Are Middle Managers Becoming Obsolete? &#8211; http:\/\/business.financialpost.com\/2014\/03\/09\/are-middle-managers-becoming-obsolete\/?__federated=1<\/li>\n<li>The End of Middle Managers &#8211; http:\/\/www.forbes.com\/sites\/davidkwilliams\/2012\/07\/10\/the-end-of-middle-managers-and-why-theyll-never-be-missed\/<\/li>\n<li>How the middle management became India Inc&#8217;s biggest headache&#8230;. &#8211; http:\/\/articles.economictimes.indiatimes.com\/2013-04-12\/news\/38464091_1_ms-unnikrishnan-skill-gap-india-inc<\/li>\n<li>Middle Managers &#8211; Evaluating Australia&#8217;s Biggest Management Resource &#8211; http:\/\/www.aim.com.au\/sites\/default\/files\/AIM_MiddleManagementSurveyReport.pdf<\/li>\n<li>Creating A New Deal For Middle Managers &#8211; BCG\/WFPMA &#8211; http:\/\/www.bcgindia.com\/documents\/file52425.pdf<\/li>\n<li>Redefining middle management in a digital world &#8211; http:\/\/www.accenture.com\/us-en\/blogs\/digital-business\/archive\/2014\/02\/11\/redefining-middle-management-digital-world.aspx<\/li>\n<li>5 Ways To Save Your Middle Managers From Burnout &#8211; http:\/\/www.fastcompany.com\/3028674\/leadership-now\/5-ways-to-save-your-middle-managers-from-burnout<\/li>\n<li>The Happiness Machine &#8211; How Google Became Such A Great Place To Work &#8211; http:\/\/www.slate.com\/articles\/technology\/technology\/2013\/01\/google_people_operations_the_secrets_of_the_world_s_most_scientific_human.single.html<\/li>\n<li>Video &#8211; Dave Ulrich &#8211; Defining the Leadership Code &#8211; https:\/\/www.youtube.com\/watch?v=FC6p9yXdOjE<\/li>\n<li>For Middle Managers, The Power Is In Translation &#8211; http:\/\/www.washingtonpost.com\/business\/capitalbusiness\/for-middle-managers-the-power-is-in-translation\/2014\/01\/10\/53bde1b6-610b-11e3-bf45-61f69f54fc5f_story.html<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Middle managers are a very interesting group for study in any organization. \u00a0From various conversations and experiences, I&#8217;ve observed multiple\u00a0challenges\u00a0and frustrations\u00a0faced by this group. \u00a0They seem to hold\u00a0a lot of power, influence and operational responsibility in the organization but there are frustrations from different directions. Many experts in recent years have called for a radical [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"categories":[7,3,2,5],"tags":[],"class_list":["post-343","post","type-post","status-publish","format-standard","hentry","category-career","category-coaching","category-leadership","category-organization","post-preview"],"_links":{"self":[{"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/posts\/343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/comments?post=343"}],"version-history":[{"count":1,"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/posts\/343\/revisions"}],"predecessor-version":[{"id":649,"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/posts\/343\/revisions\/649"}],"wp:attachment":[{"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/media?parent=343"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/categories?post=343"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/tags?post=343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}