Noticed refreshingly different perspectives from Mayank Rautela, Group CHRO at Apollo Hospitals – regarding how kindness is not just a \u201csoft skill\u201d but a business imperative and how it can be strategically embedded into leadership. There are some valuable notes for reflection, especially for healthcare leaders everywhere and the interview (referenced below) is worth reading.
Selected notes from the interview with ETHRWorld:
* Genuine human connection is profoundly contagious. It transforms a transactional environment into a compassionate one, inspiring others to pay it forward and shaping a culture where compassion is the norm, not the exception.
* Kindness is a strategic driver of performance. It\u2019s the foundation of psychological safety…We\u2019ve consistently observed that teams that practice kindness most also have the highest engagement, lowest attrition and better clinical outcomes. Research validates this link: empathy in care leads to greater patient loyalty and trust.
* For a leader, kindness is a core competency, not a soft trait. It\u2019s about leading with authentic empathy and vulnerability.
* We are conditioned to prioritise efficiency over empathy, and many feel they simply don’t have the time to be kind. The real issue isn\u2019t a lack of desire, but fear that kindness may be seen as weakness.
* Kindness must be an institutional commitment, not an accident…also lives in the way we celebrate our people.
* We balance performance with empathy by making kindness integral to our HR strategy.
* Kindness endures when it is deeply woven into the fabric of an organisation\u2019s DNA – through its values, everyday behaviors, recognition systems, and leadership practices…cannot be a one time initiative, must be a way of life.
Source:
Kindness isn\u2019t soft \u2014 it is strategy: Apollo Hospitals\u2019 Mayank Rautela on reshaping workplace culture; ETHRWorld; October 1, 2025.<\/p>\n","protected":false},"excerpt":{"rendered":"
Noticed refreshingly different perspectives from Mayank Rautela, Group CHRO at Apollo Hospitals – regarding how kindness is not just a \u201csoft skill\u201d but a business imperative and how it can be strategically embedded into leadership. There are some valuable notes for reflection, especially for healthcare leaders everywhere and the interview (referenced below) is worth reading. […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"categories":[3,11,4,5],"tags":[],"class_list":["post-1049","post","type-post","status-publish","format-standard","hentry","category-coaching","category-culture","category-hr","category-organization","post-preview"],"_links":{"self":[{"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/posts\/1049","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/comments?post=1049"}],"version-history":[{"count":1,"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/posts\/1049\/revisions"}],"predecessor-version":[{"id":1050,"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/posts\/1049\/revisions\/1050"}],"wp:attachment":[{"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/media?parent=1049"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/categories?post=1049"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tojoeapen.com\/blog\/wp-json\/wp\/v2\/tags?post=1049"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}